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GO GREEN ORGANICS POLICIES

Return Policy

Not satisfied with our product? We promise full refund for the item. Return Policy makes it possible for you to return a product if you receive a damaged or defective product or if the product is significantly different from what was purchased or when the package delivered is missing one or more products or accessories.

  1. If you have any problems with your order, especially in terms of fit, size or color, or if you come across any defects, we'll be happy to refund the amount. Please return the unused item with tags within 7 days of receipt.

  2. You can initiate the returns by logging into your Go Green Organics Account. Raising the return request

  • Log into your account.

  • Go to My orders

  • Click on 'Return' against the item you wish to return.

  • Specify the account in which you would like the refund amount to be credited.

  • Fill in the details and raise a return request by clicking on submit button.

  • You will receive a confirmation for the return initiated.

  • Reverse pick up will be done from our side where ever feasible. In the extreme circumstances, you may be asked to send the products through a reliable courier if reverse pickup facility is not available in your area.

  • A maximum amount of Rs.200 would be reimbursed towards the shipping cost in the form of Go Green Organics Credits.

 

Reasons & Conditions for return

In order to return any product sold through the Website, You are required to comply with the below mentioned conditions, viz.: The return has to be in compliance with the Return Policy associated with the product category.

 Go Green Organics Store will not be responsible for any incorrect fund transfer/voucher issuance against returns arising due to erroneous input by the customers. The customer takes complete responsibility for the accuracy of information provided.

Refund/Go Green Organics Store credits will be issued only after the product is received at our warehouse.

A separate packet for items from separate orders is compulsory.

 Go Green Organics should be notified of the receipt of a damaged or defective product or if the product is significantly different from what was purchased or the package delivered is missing one or more products or accessories,  within period mentioned in the returns policy.

 Products should be returned unused, in their original packaging along with the original price tags, labels, packing, barcodes, user manual, warranty card and invoices, accessories, freebies and original boxes defined as essentials. If any product is returned without the essentials, the product shall not be accepted for return and shall be sent back to you.

 The return packages should be strongly and adequately packaged so that there is no damage of products during transit.

 The returned products are subject to verification and quality checks by the seller on Go Green Organics Store in order to determine the legitimacy of the complaint or return.

You should fill the Return Form provided by Go Green Organics Store with the originally delivered package or make available to you over email or account and include it in the returned package.

 Return requests are not processed if the Return Form is incomplete or absent in the returned package received.

 The reason for return should be stated in the Return form. You should additionally fill out the delivery sheet used by the logistics service providers and note down any damaged or tampered condition of the delivered package.

The return has to be in compliance with the return policy of the seller or the manufacturer of the product where applicable.

Non-returnable products

 All products cannot be returned. Some of the products that cannot be returned are:

  • Innerwear, lingerie, socks, clothing freebies and swimsuits.

  • Products that have been used or installed.

  • Products with tampered or missing tags.

  • Personalized or engraved products or resized products. 

  • Product sold in sets or combination cannot be returned individually.

  • Any other product depending upon the Return Policy in force. 

If You are unable to inform Go Green Organics Store of the receipt of a damaged or defective product or the product is not as per specifications of your order or the package delivered is missing one or more products or accessories as per the returns policy and procedure, Go Green Organics Store or Seller shall not be obliged to accept the returned product or be liable in this regard. 

Damaged, defective or other non conforming products

Returns of damaged, defective or other products eligible for return are accepted as under:

 In the event you receive a damaged or defective product or a product that does not comply with the specifications as per your original or the product is delivered after the expected delivery period or the package delivered is missing one or more products or accessories and eligible for return as described by Return Policy, you are required to get in touch with the Customer Care Team through any of the below mentioned channels or submit a return request online (if such facility is available) as per the Returns Policy.

Upon receiving your return request, Go Green Organics Store shall verify the authenticity and the nature of the request and if the request is genuine, refund to be processed upon the receipt and quality check of the returned product. It will take a minimum of [4-6] business days to process your request for return of products.

Go Green Organics Store or Seller may arrange for pick-up of the product through an assigned logistics service provider. You will receive an email or SMS notification at your email address or mobile number provided to Go Green Organics Store. In the event Go Green Organics Store is unable to arrange pick-up, Go Green Organics Store will notify you regarding the same and you will be required to send the product to the seller at the provided address using a reputed courier service in your area.

If your pin code is not serviceable, Go Green Organics Store may ask you to ship the product to the seller using a relevant and available logistics service provider or Indian Postal services. Customers are required to submit the shipping information of the self ship by contact Customer Service. In the event the details are not provided and the shipment arrives without returns form or invoice, the refund may be delayed.

 Upon receipt of the returned product by the seller and successful completion of the quality check, you will receive an email or SMS confirmation at the email address or mobile number provided to Go Green Organics Store.

You will be refunded the product cost along with taxes and shipping charges, if any. Courier freight charges you paid to courier or shipping service for returning the product to seller will be reimbursed as per method agreed with you.

You expressly acknowledge that the seller is solely responsible for the damaged or defective product or a product that does not meet the specifications of your original order or delayed delivery of the order or delivery of the package with one or more products or accessories missing and for any claims that you may have in relation to such products and Go Green Organics Store shall not in any manner be held liable for the same. In the event of dispute, Go Green Organics Store will coordinate with you to reach an amicable solution.

Period for return

Please note that the periods within which products can be returned (Period of Return) to seller for a refund is within 7 days of receipt. In case of any conflicting Return Periods on this link and on the product information page, Return Period on the product information page will prevail.       

Cancellation of return request

A request for return once made can be cancelled by contacting Customer Service. In case the Logistics Service provider arrives to receive the shipment and you want to cancel the request, you may choose to inform the logistics service provider that you do not wish to return the product. You will receive an email or SMS notification at the email address or mobile number provided to Go Green Organics Store cancelling your return request. 

Refusal of return request 

Go Green Organics Store reserves the right to refuse or cancel any return request.  If the request for returns is not allowed by the Returns Policy, You will not be refunded the payment made or any costs and will not be able to raise a second request for return for the same product. You agree not to dispute the decision made by Go Green Organics Store and accept Go Green Organics Store’s decision regarding the refusal or cancellation and further agree not hold Go Green Organics Store liable for any refusal or cancellation.

 Frivolous complaints

In the event of frivolous or baseless complaints or requests regarding the quality or content of the products, Go Green Organics Store reserves the right to take necessary legal actions against You and You will be solely liable for all costs incurred by Go Green Organics Store in this regard. 

Return Shipping Process : Self send process

In case of return of products initiated and subsequent courier of the product by You, if it is found that the returned product was not delivered to the seller or any other designated location specified or the package was empty, the onus shall be on you to prove through submission of proof of delivery from the concerned courier service provider to establish your claim of return. Self courier of returns should be initiated within the periods specified  in the Go Green Organics Store’s Returns Policy. Go Green Organics Store is not liable to process the return request until satisfactory proof of delivery is provided to Go Green Organics Store.

 In case of damage claims, Go Green Organics Store may ask for pictures of the damaged product before it is approved or allowed for return.

For return shipping managed by Go Green Organics Store, You will need to hand over the product to the assigned logistics service provider at the time of pick-up. In the event the logistics service provider makes attempts to pick-up the product and You are unavailable or not ready to handover the product, Go Green Organics Store or logistics service provider will not be held responsible for the delay in pick-up or processing of the quality check by the seller and hence the refund. A maximum of 2 attempts will be made by the logistics service provider to pick-up the product to be returned.

Go Green Organics Store will not be liable for the products returned by mistake. In the event where a product not belonging to Go Green Organics Store is returned by mistake, Go Green Organics Store is not accountable for such misplacement and is not responsible for its delivery back to you or any costs incurred by you or any refund.

Discrepancy between You and our logistics service provider

In case of any discrepancy in the status of pick-up of a product arranged by Go Green Organics Store, (where You claim the product has been returned, while our system suggests otherwise) refund will be initiated only if You successfully furnish the courier slip given by the Go Green Organics Store assigned logistics service provider at the time of the pick-up. 

In case where a seller or designated return location claims that the product received from you is different or the return of the product is not in compliance with the Returns Policy, the product will be dispatched back to your shipping address and you are required to receive and accept the package. In the event of dispute, Go Green Organics Store will coordinate with you and the seller to reach an amicable solution. Go Green Organics Store is only a facilitating link between you and the seller and will not be liable in any manner.