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Refund Policy

Refunds are provided for cancellation / return of products, subject to the eligible cancellation/ return as per Return Policy or these terms and conditions, initiated in accordance with the Return or Cancellation Policy.

Refund is made for the full amount of the order or part order successfully cancelled that was paid by You for the delivery of the order.

 Once we receive the product at our warehouse, we will refund the money or issue Go Green Organics Store Credits, as per your preferred choice.

 For Credit card/Debit card/Net Banking payments, it may take upto 2-5 business days for the refund amount to reflect in your account (depending upon your bank).

Go Green Organics Store Credits will be issued within 2-3 business days and can be used to purchase again from Go Green Organics Store. Please choose the desired option when initiating the return request on our website.

For orders placed using Go Green Organics Store Credits, the refund amount will be credited to your Go Green Organics Store Credits account only.

Any Go Green Organics Store Credits / cash back vouchers applied will be activated again as per applicable policy.

Please note that limited period offers which run for a specific period or product specific discounts may not be available by the time you return the order.

Free Gifts cannot be returned or exchanged.

For return requests, the refund of payment is made after the returned product has been received by the seller and has passed the quality checks. The entire product cost along with any taxes and shipping charges if any will be refunded to You.

If any refund is received by You pending the quality checks, You will hold such amounts in trust on behalf of Go Green Organics Store until conclusion of such quality checks unless claimed by Go Green Organics Store anytime before that. If any amounts are wrongly paid or refunded to You, You will transfer such amounts back to Go Green Organics Store within 3 days of your receipt.

 No refund due to non-deliverability will be applicable to orders placed with Cash on Delivery options. Refund of Cash on Delivery orders returned by You may subject to levy of a charge which will be deducted from Your refund amount.

Time period for refunds

Refunds are processed within 1-6 working days of receiving the product returned and completion of quality checks depending upon the various banking and payment channels.

Interest charged by the bank providing the EMI Scheme till the time the request for return or cancellation is raised will not be refunded. 

Go Green Organics Store is not responsible for any errors or delays in refund due to banks or third party service provider errors or delays.

Mode of refund 

The mode of refund of payments cannot be changed at any stage as the refund amount is transferred to Your source account. Refunds are paid back to the source of payment. 

Refund for payments made by modes other than Cash on Delivery, which fail when processed back to source may be refunded by National Electronic Funds Transfer (“NEFT”) to Your bank account.

Refund of orders placed using Cash on Delivery as the payment method will be made by cheque or demand draft or to Your bank account via NEFT or to Your wallet account depending on the discretion of Go Green Organics Store.

 You will need to update the bank account number and IFSC code to enable us to process a refund to your account. Refunds cannot be processed to third-party accounts, i.e. the name on your Go Green Organics Store account should match with the name of the bank account holder provided for refund via NEFT. A refund initiation confirmation by email or SMS at the email address or mobile number provided to Go Green Organics Store will be sent to You.

All refunds by cheque will be in form of "at par" cheques or via online transfer; basis sole discretion of Go Green Organics Store.

Terminated payment mode

If the original payment method You used to make the payment (credit or debit card or net banking) is no longer valid, we will issue the refund through a cheque. When we receive a payment failure notice from Your bank, we will send You an email asking You to call us. When You call us, we will collect Your address where You want the cheque to be sent, and proceed with the refund.

Please refer to our Payment Policy for further details.

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